Return & Refund Policy
Return & Exchange Policy
At The Home Store, we are committed to customer satisfaction. Please review the following terms carefully:
General Policy
Returns or exchanges due to change of mind, dissatisfaction, or personal preference are strictly not accepted.
Delivery & First 48 Hours
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All products are tested before delivery
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Customers may request a return within 48 hours of delivery only if they are not satisfied
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In such cases:
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The request must be made within 48 hours
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Transportation (shipping) costs are the responsibility of the customer
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After 48 hours, no returns or exchanges will be accepted due to change of mind or dissatisfaction
User Error
The following cases are considered user-related issues, and no return or exchange will be accepted:
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Incorrect installation or improper use
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Issues caused by electrical, water, or connection errors
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Physical damage such as dropping, impact, or mishandling
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Failure to follow usage instructions
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Unauthorized repair or tampering with the product
Used Appliances
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Warranty period: 3 months
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In case of an issue, a technician will be assigned first
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If the issue cannot be resolved, the product will be exchanged
Open Box Appliances
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Warranty period: 1 year
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Technician inspection and repair attempt will be made first
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If unresolved, the product will be exchanged
New Appliances
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Warranty period: 1 year
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Repair is always the first step
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If the issue cannot be resolved, the product will be exchanged
Manufacturer Warranty
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Selected brands (Beko, Vesta, Vitara) include 2-year manufacturer warranty
Exchange Policy
We operate on an exchange-only policy:
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If the replacement product is more expensive, the customer pays the difference
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If the replacement product is less expensive, the difference will be refunded to the customer
For any issues, please contact our support team with your order number.
Thank you for choosing The Home Store.
